CONTENTS 3 14 ■ ➔ 6 news TECHNOLOGY. Labor shortages impact construction costs; Brands evolve through logo, image updates Expedia/Orbitz merger met with optimism, suspicion; No end in sight to lodging cycle IN THE HEADLINES. 54 Property-management systems OPERATIONS. 8 58 Refrigeration DESIGN. ■ ➔ 10 HotelManagement.net A Questex Hospitality Group Publication departments Début Hotel Group forges ahead; How to select the right hotel segment Why Orlando remains strong; Vancouver’s appeal draws investors 62 Task furniture FOOD & BEVERAGE . DEVELOPMENT. 66 Banquets and catering HOT PRODUCTS. 82 Uniforms HOT OPENING. 14 TRENDS & STATS. 84 The Axiom Hotel IHIF INSIGHTS. 24 Lodging brand landscape, philosophy may be changing 86 Interest high in buying, developing hotels COLUMNS. ONE-ON-ONE . 26 Wyndham Worldwide’s George Scammell THE NEW GM. 29 Amanda Joiner, The Ritz-Carlton, St. Louis SPECIAL REPORT. 30 Renovations roundtable 36 Voice of the GM survey 39 GMs to Watch 4 16 16 18 22 88 88 90 102 Up Front | David Eisen Sales Clinic | Howard Feiertag Legally Speaking | Karen Morris Travel Trends | Peter C. Yesawich Hospitality Doctor | Stratton Michals Ad/Editorial Index Marketplace Classi eds Seen & Heard 6 26 ■ ➔ Let’s talk on Facebook 29 online CONNECT WITH HOTEL MANAGEMENT OK, you love our print magazine. So let’s take the conversation from of ine to online. Join us on our Facebook page for a lively discussion on all things hotel related. 58 Go to www.facebook.com/HotelMgmt and like us! HOTEL MANAGEMENT (ISSN 2158-2122) is published monthly, except semi-monthly in April, June, October and December (16 issues yearly), by Questex LLC, 757 Third Ave, 5th Floor, New York, NY 10017. Subscription rates: $69.00 for 1 year, $104.00 for 2 years in the United States & Possessions; $92.00 for 1 year, $138.00 for 2 years in Canada and Mexico; all other countries $159.00 for 1 year, $238.00 for 2 years. Single copies (prepaid only): $5.50 in the United States; $6.50 in Canada and Mexico; $12.50 all other countries. Back issues, if available are $10.00 in the U.S.; $12.00 in Mexico and Canada; $24.00 for all other countries. International subscriptions will be subjected to $82.50 per annual order for air-expedited service. Include $7.15 per order plus $2.20 per additional copy for U.S. postage and handling. Periodicals postage paid at New York, NY 10199 and additional mailing of ces. POSTMASTER: Please send address changes to Hotel Management, PO Box 1267, Skokie, IL 60076-8267. Canadian G.S.T. number: 840 033 278 RT001, Publications Mailing Agreement Number 40017597. Printed in the U.S.A. Copyright 2015 Questex LLC. All rights reserved.